Last Updated: July 5, 2026
We’re Here to Help
At Sealed Republic, real people answer every message. No bots, no automated replies — just straightforward support from a team that loves the hobby as much as you do.
Contact Information
| orders@sealedrepublic.com | |
| 📍 Address | 309 Laurel St, Florence, OR 97439, USA |
| 🌐 Website | sealedrepublic.com |
Support Hours
| Day | Hours |
|---|---|
| Monday | 9:00am – 6:00pm PST |
| Tuesday | 9:00am – 6:00pm PST |
| Wednesday | 9:00am – 6:00pm PST |
| Thursday | 9:00am – 6:00pm PST |
| Friday | 9:00am – 6:00pm PST |
| Saturday | 10:00am – 3:00pm PST |
| Sunday | Closed |
💡 Emails received outside business hours will be answered on the next business day. We typically respond within 1–2 business hours during open hours.
What Can We Help You With?
📦 Orders & Shipping
Questions about your order status, shipping timelines, or tracking numbers? Email us with your order number and we’ll get back to you fast.
↩️ Returns & Refunds
Need to start a return or check on a refund? Review our [Refund Policy] first, then email us with your order number and reason for return.
🗓️ Pre-Orders
Questions about an upcoming release, pre-order timeline, or cancellation? We’ll give you the most up-to-date information directly from our distributors.
🏷️ Wholesale Inquiries
Interested in buying in bulk? Email us with your business name, resale certificate, and estimated order volume and we’ll get you set up.
🔒 Payment Issues
Having trouble at checkout? Let us know and we’ll help you complete your order securely.
🃏 Product Availability
Looking for a specific sealed case or set? Email us — if we don’t have it, we may be able to source it for you.
How to Write to Us
To help us resolve your issue as quickly as possible, please include:
- ✅ Your full name
- ✅ Your order number (if applicable)
- ✅ A clear description of your question or issue
- ✅ Any relevant photos (for damaged items)
Response Time Guarantee
| Request Type | Response Time |
|---|---|
| General inquiries | Within 1–2 business hours |
| Order issues | Within 1–2 business hours |
| Return requests | Within 1–2 business days |
| Wholesale inquiries | Within 2 business days |
| Damaged item claims | Within 1 business day |
Before You Contact Us
You may find your answer faster here:
- 📦 [Shipping Policy] — processing times, carriers, free shipping details
- 💰 [Refund Policy] — return window, conditions, processing time
- 🗓️ [Pre-Order Policy] — release dates, cancellations, charges
- 📍 [Track My Order] — find your tracking number and carrier link
- ❓ [FAQ] — answers to our most common questions
Our Promise to You
Every message is read and answered by a real person who understands the hobby. We do not outsource our support. When you contact Sealed Republic, you’re talking directly to the people who pack and ship your order.